Privacy & Security
Privacy Policy
Your privacy and the confidentiality of your legal matters are our top priorities. Learn how we protect and handle your personal information.
Last Updated: March 1, 2024
This Privacy Policy explains how Shield Defenders collects, uses, and protects your personal information.
Information We Collect
- Personal identification information (name, email, phone number, address)
- Legal case information and consultation details
- Payment and billing information
- Website usage data and analytics
- Communication records with our attorneys and staff
- Emergency contact information
How We Use Your Information
- Provide legal services and attorney matching
- Process membership payments and billing
- Communicate about your legal matters and account
- Improve our services and website functionality
- Comply with legal and regulatory requirements
- Send important updates about legal developments
Information Protection
- Industry-standard encryption for all data transmission
- Secure servers with regular security audits
- Limited access to personal information on a need-to-know basis
- Regular staff training on privacy and security protocols
- Compliance with attorney-client privilege requirements
- Secure disposal of sensitive documents and data
Information Sharing
- We do not sell or rent your personal information to third parties
- Information may be shared with attorneys in our network for legal services
- We may share information when required by law or court order
- Service providers may access information to support our operations
- Emergency contacts may be notified in urgent legal situations
- Aggregated, non-personal data may be used for research and improvement
Your Rights
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt-out of non-essential communications
- Request a copy of your data in a portable format
- File a complaint with relevant privacy authorities
Legal Basis
- Contractual necessity for providing legal services
- Legitimate interests in improving our services
- Legal compliance with court orders and regulations
- Consent for marketing and non-essential communications
- Vital interests in emergency legal situations
- Public interest in promoting access to justice
Questions About Privacy?
If you have questions about this Privacy Policy or how we handle your information, please contact us.
Privacy Officer
privacy@shielddefenders.com
General Contact
support@shielddefenders.com
Shield Defenders is committed to protecting your privacy and maintaining the confidentiality of your legal matters in accordance with attorney-client privilege and applicable privacy laws.