Accessibility Statement

Last Updated: May 1, 2023

Our Commitment

Shield Defenders is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Shield Defenders is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Accessibility Features

Shield Defenders includes the following accessibility features:

• Semantic HTML structure for better screen reader navigation
• Keyboard navigation support for all interactive elements
• Sufficient color contrast for text and important graphics
• Text alternatives for non-text content
• Resizable text without loss of functionality
• Clear headings and labels to aid navigation
• Consistent and predictable navigation
• Error identification and suggestions

Limitations and Alternatives

Despite our best efforts to ensure accessibility of Shield Defenders, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

• PDF Documents: Some of our older PDF documents may not be fully accessible. We are working to remediate these documents, but if you encounter an inaccessible PDF, please contact us, and we will provide the information in an alternative format.
• Video Content: Some older video content may not have captions or audio descriptions. We are working to update these videos, but if you need access to the information in these videos, please contact us for assistance.
• Third-Party Content: Some content provided by third parties may not be fully accessible. We are working with our partners to improve the accessibility of this content, but if you encounter issues, please contact us for assistance.

Feedback

We welcome your feedback on the accessibility of Shield Defenders. Please let us know if you encounter accessibility barriers:

• Phone: 1-800-SHIELD-DEFENDERS
• Email: accessibility@shielddefenders.com
• Postal address: 123 Justice Avenue, Atlanta, GA 30303

We try to respond to feedback within 2 business days.

Assessment Approach

Shield Defenders assessed the accessibility of our website by the following approaches:

• Self-evaluation
• External evaluation by accessibility experts
• User testing with people with disabilities

Compatibility with Browsers and Assistive Technology

Shield Defenders is designed to be compatible with the following assistive technologies:

• Screen readers (including JAWS, NVDA, VoiceOver, and TalkBack)
• Speech recognition software
• Screen magnification software
• Alternative keyboard and mouse input devices

Shield Defenders is compatible with recent versions of major browsers, including Chrome, Firefox, Safari, and Edge.

Technical Specifications

Accessibility of Shield Defenders relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Legal Disclaimer

Shield Defenders makes no warranties, expressed or implied, about the completeness, accuracy, or reliability of the information contained in this accessibility statement. Shield Defenders reserves the right to modify this accessibility statement at any time without prior notice.